Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Blue Aura’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Blue Aura’ or ‘us’ or ‘we’ refers to the owner of the website.

Blue Aura is a registered brand of Matrix Sound Ltd; company registration number 7298741. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Cancelled, Returned or Order delivery failure- Refunds issued on the return of the product to our premises or designated warehouse.

Website Orders

Your right to cancel this agreement

Under the Distance Selling Regulations you have 7 working days starting from the day after the goods are delivered (the cooling off period) in which to cancel this agreement.

If you wish to cancel this agreement you must notify us and return the goods within 14 days of your notification to cancel. (see the returns procedures laid out on this website on how to do this). Goods will be refunded within 30 days of cancellation.

Our right to cancel this agreement

We reserve the right to cancel your order if:

We have insufficient stock to fulfil the order.

We are unable to obtain payment.

We do not deliver to your area.

A product fault or an error in the product description has been identified.