Blue Aura Worldwide Guarantee
We are sure that you will be more than happy with your Blue Aura product but to give you peace of mind here are our warranty conditions.
Our warranty entitles you to have the unit repaired free of charge, during the first two years after purchase, at any authorised Blue Aura distributor provided that it was originally purchased from an authorised Blue Aura dealer or distributor. Blue Aura can take no responsibility for defects arising from accident, misuse, abuse, wear and tear, neglect or through unauthorised adjustment and/or repair, neither can we accept responsibility for damage or loss occurring during transit to or from the person claiming under the guarantee.
The warranty covers
Parts and labour costs for two years from the purchase date. After two years you must pay for both parts and labour costs, the warranty does not cover transportation costs at any time.
Claims under guarantee
The equipment should be packed in the original packing and returned to the dealer from whom it was purchased, or failing this, directly to the Blue Aura distributor in the country of residence.It should be sent carriage prepaid by a reputable carrier. No responsibility can be accepted for the unit whilst in transit to the dealer or distributor and customers are therefore advised to insure the unit against loss or damage whilst in transit.
Please contact Blue Aura at: [email protected]